Closed for the night. Was this review helpful? Some plans also have caller ID. Dec 14, 2020. My husband has a flip phone and has nothing but problems and they will do nothing to assist him. Save your money! US. I couldn't make/take phone calls inside my house. Now, it's just bottom of the barrel and they apparently aren't going to do anything about it. ALSO, I DON'T BELIEVE ANY COVID-19 EXCUSES BECAUSE IF THEY ARE WEARING MASKS LIKE I DO AT WORK THEY CAN RUN FULL CAPACITY FOR THE CUSTOMER'S CONVENIENCE. Unsubscribe easily. I could not get one locally as the local stores said they didn't have any. Purchased a Samsung S20 ultra phone. Average Customer Rating 6 User Reviews. And goes in and out like a switch!- everyday!- its ridiculous! Consistently a high performer in the region (Former Employee) - Oklahoma City, OK - March 19, 2020 I loved working at US Cellular, except that favoritism ruled, and that the culture could sometimes stop one from performing at the best they could be. Full LTE speeds. again, just prior to this review on monday, august 17th, 2020 i made the call to u.s. cellular. Both the new and the existing customer receive $50. Her phone was physically in the trash two months before I had called in bc I hadn’t been able to speak to her, so I paid for four months of her phone lease and four months of service (about $625) for a phone that made 0 calls and 0 texts and 0 kB of data after I called to cancel it two months ago, yet I was still charged for four months of service and six months of the monthly payment to pay the phone off itself, in addition to my $110 a month for my phone and service....you’d think they’d level with you and I’d rightfully pay the physical phone off for whatever I owed, but four months of service when there were 0 calls 0 texts and 0 kb of data used on the other line, still charged me well over $400 for just the service alone that didn’t even make one “.” Text message in the 5 month span??? Our content is intended to be used for general information purposes only. U.S. Cellular Reviews Other Cell Phone Providers: Average: 3.3; High: 5.0; Write a Review < / > Embed ⚑ Claim this listing Add to list. The only option I have is to step outside in the yard. And that’s just in 2017 so far. And those companies didn't used to get good service where I live. YOU ALL DECIDE THE COMPANY YOU WANT TO BE WITH, HOWEVER FOR NEW CUSTOMERS I WOULD SAY EVEN GETTING A FREE PHONE DOESN'T MAKE UP FOR U. S. CELLULAR'S SERVICE. ALSO, I DON'T BELIEVE ANY COVID-19 EXCUSES BECAUSE IF THEY ARE WEARING MASKS LIKE I DO AT WORK THEY CAN RUN FULL CAPACITY FOR THE CUSTOMER'S CONVENIENCE. A link has directed you to this review. I'm tired of the bad service, NOW. So: in a couple of days, I supposedly had gone through more than I would use in three months, was billed a couple hundred bucks, *and* didn't find out until I couldn't get access and had to contact their customer support. I declined. And never try their automated monthly refill of your phone services by them from your debit card!- they are bad at that too! It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. FOR THE RECORD I'M NOT YELLING I JUST WANT MANY TO READ MY REVIEW. I have needed a new phone now for a while. 1 Star 2. Requires smartphone and postpaid service plan purchase, new line, credit approval. I have an Unlimited Data Plan with US Cellular in the Madison, WI area. Dropped calls in 2021…unheard of. I've called numerous times for help but I get conflicting information. TERRIBLE, TERRIBLE, TERRIBLE CUSTOMER SERVICE!! Be the first one to find this review helpful. I was trying to get a wireless modem for my lake house in Maine. 2 158. Staff Writer, Mobile & Wireless. US Cellular User Reviews. See more U.S. Cellular reviews. $0 on us. 1,601 U.S. Cellular reviews. Last month, a good friend of mine had an emergency with her phone and it seemed it was permanently locked. lost job due to COVID 19 and they aren’t standing behind their arrangements stating the rep miss informed me. Reviews. Disconnect after hours. What a waste of time!!! Been using it since well before covid started and had issues with connection even then. Overall Rating 4 out of 5. How do I know I can trust these reviews about U.S. Cellular? US Cellular made a profit on this sale, yet they are not willing to help. This rep fought me on it and would only offer a $200 discount but advised it wouldn’t be a guarantee to work. When I moved to this address two years ago I noticed right away issues texting my roommate in the other room, he'd never get me texts. I spoke to a manager and they refused to remove the charge. 5 607. Its not even good inside your home!- I know by my experience! Cellular aimed for seniors, but honestly, it can work for anybody. Customers can also sign up for automatic refills. Thank you, you have successfully subscribed to our newsletter! They spread false propoganda during COVID saying they will remove late fees but that's A LIE as well. Want to know more about working here? Reviewer14540323 Sign in to contact user. He clearly enjoyed telling me no. I am paying for a service that I can’t use and US Cellular won’t even acknowledge it nor resolve it. To do that when u are not aware if it!- and their customer services stink too!- until I had enough!- once they took my money and still suspended my services!- that was it!- the last straw! By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Consumer Cellular does, however, impose one up-front complication in this scenario: You have to call the company (888-345-5509) to activate service for plans with more than three lines—its … So don't even get to use the unlimited data that is paid for consistently enough for it to matter. So unfair rude service, no company as I know would never do this to any their customers, who would want to wait 1 hour or over for apply for your service in store cause you're so stupid slow and be so rude to, NOBODY!!!! Some advised to reset networks settings, some advice to turn on VoLTE, some advise to turn it off. View Plans. THEY USE TO ALLOW TWO FREE NUMBER CHANGES A YEAR AND THEY USE TO VALUE A CUSTOMER'S TIME ENOUGH NOT TO EXPECT THEM TO HOLD ON THE PHONE 29 MINUTES BEFORE SPEAKING TO SOMEONE. 3.7. Power’s Highest Wireless Network Quality Performance in the North Central Region and Temkin Experience Ratings for Best Customer Experience in the Wireless Industry. Based on 333 ratings submitted in the last year. Overall rating. See all articles. But its sneaky! A great place to work, pay is fiar but could be better. It would be nice to have someone go through all my bills with them to find the discrepancies because I'm sure there would be a lot! After done paid for it, was all said and done, sent out and they wanted returned back to them over some stupid ridiculous problem in the system, well for my opinion if you paid for the phone, said all is good, you will get the out in 3 days and was sent out and then returned back to you over some ridiculous stupid problem on your end and want be go back into to store and wait over hour again just to add a line no way will I do that again!!!! There are also some dead spots in this surrounding area. Just within the last year, as I started working from home for the pandemic, I noticed I get no bars for coverage in my home office. We value your privacy. He made no effort to find a solution to the problem like shipping a modem to the store in Brewer, Maine. And its not super fast like they claim!- its too slow!! I will be changing providers as soon as contract is up. Although this list of the best US Cellular phones only includes devices you can … No call. A+ BBB rating; Generally poor user ratings; The Better Business Bureau scores U.S. Cellular an A+, although there aren’t enough user ratings for it to get a score there. Yet I received a bill for $12.90 for cellular usage. I have had nothing but problems since I got the service, I cannot access my voicemail or visual voicemail which is an option I should have on my samsung s8 plus.. We tried repeatedly to contact D-Link, but in a year never got a response. Don't ever deal with this company!- us cellular are one of the worst cellphone services ever! So I called them over the phone like I said. I now have a very expensive paperweight and hours wasted on the phone trying to get things resolved. I have been patient enough. Tonight was above and beyond any service I have ever encountered. Reviews elsewhere aren’t particular inspiring, with the cell provider getting a ConsumerAffairs rating of 2 and a Trustpilot rating of 2.5. Couldn't wait to get it. See reviews for U.S. Cellular in Hagerstown, MD at 17163 Cole Rd from Angi members or join today to leave your own review. Ok...but now we learn the entire state has issues so the explanation holds no water. A free inside look at company reviews and salaries posted anonymously by employees. I have called customer service repeatedly and one time while on hold they hung up on me, I called four times in one hour and no help. Consumers can decide how much high-speed data they want and choose a plan that provides more or less data, depending on their needs. 5. U.S. Cellular Reviews. Their Fixed Wireless Home Internet plans start at $40 a month for 20 […] Well I check in my email said the US Cellular team had wanted the phone returned back to them. 1 Star 2. Well lesson learned. There are times we can't even make a call from our living room. The cell service isn't awful, but far from great. IT'S SAD TO SAY BUT I WILL SAY I HAVE NO MORE INCENTIVE TO STAY WITH U.S. CELLULAR. 2 stars 23. © 2021 Trustpilot, Inc. All rights reserved. Still no phone elderly mother. Natalie G wrote a review Mar 2020. Us Cellular ranks 255 of 1472 in Telecommunications category. peace! When we left he even walked us to the door. So apparently consumer cellular deleted my previous review. After 3 days still no phone hooked up. Their Engineers tell us it's due to a tower switch (they took the close one away from us) and it will be months before anything changes. User Rating Distribution. Its location on this page may change next time you visit. Write Review. Based on 1,903 reviews. Started an order with U.S. Cellular for my mother. I called the company to order over the phone, and told them everything she needed to know about my account which I was added a line on my account, cause when she go in the store you have to wait over hour to get to someone to apply for service with them which is ridiculous. Consumer Cellular Review 2021 . Their signal is not Good everywhere! I also spoke with customer service retention as I wanted to see what the cost to cancel would be of which I can't afford. We aim to provide readers with the most up-to-date information available about today's consumer products and services. The overall rating of the company is 1.7 and consumers are mostly dissatisfied. Buy Now. FREE. We have also gone as far as to cut down the trees around the corner of the house where my home office is. U.S. Cellular ranks 73rd among Mobile Carriers sites. Copyright © 2021 Consumers Unified LLC. I'm sure U.S Cellular rips people off. Company has okay service and okay phones. I JUST CALLED U.S. CELLULAR AND I WAS ADVISED BY A RECORDING I HAD 29 MINUTES TO WAIT BEFORE I WOULD SPEAK TO A CUSTOMER SERVICE REP. Errrr pump the breaks. 2 Stars 0. You shouldn't have to call and beg to be given something they were saying they were going to do regardless on TV, radio, ADS, ETC. Complaint: I am rejecting this response because: the lien was added after the bill of sale was printed and cash payment was madeI bought the truck without a co buyer or lien holder and I have the paperwork to prove itIt was not up to the dealership to intervene on any issues with MrP [redacted] problems or … User Rating Distribution. The main issue is at my home address. US Cellular Overview. I had two lines open, one of which was my daughter’s moms who got into an argument w me two months ago and she threw her phone away and got a new phone through her moms service.So I call to cancel the phone and the service as we had split up and just needed my one line. Read employee reviews and ratings on Glassdoor to decide if U.S. Cellular is right for you. Despite the Coverage Map not indicating so. Their service used to be great; I used to have service when so many others did not. Average Customer Rating 6 User Reviews. They told us that our monthly bill would be 125.00 and the lowest it has been is 163.00. A free inside look at company reviews and salaries posted anonymously by employees. But you've had my money to pay for them...). The price is also high, poor customer service, rather I could have chosen some other shop. I am so disappointed in my service and my phone. The rep in retention also suggested a signal booster for my house but they want $400 for that. They use to be the BEST RECEPTION in our rural area, but more expensive. You're so unfair to this customer. US Cellular’s Coverage Map indicates that I should have 5G Data with “Best” Voice Coverage. Share Report. Us Cellular Overview Us Cellular was first mentioned on PissedConsumer on Sep 15, 2009 and since then this brand received 268 reviews. I'd give lower but there isn't an option for it. He helped us with my husbands phone that wasn’t working and answered all of our questions. Same. Show More. T-Mobile covers 62% of the lower 48 states, which is nearly 51% … See full details. Enjoy reading our tips and recommendations. DROPPED CALLS, NO 4G HALF THE TIME, NO SERVICE UNTIL WE DRIVE TO TOWN.... AND WE BOUGHT A $400 booster to help, 2 years ago. I give them high grades in 2 areas and an "F" in one area. Not as simple as that. Had not even reached the destination so that was so unfair. 3.81 /5. AGAIN, JUST PRIOR TO THIS REVIEW ON MONDAY, AUGUST 17TH, 2020 I MADE THE CALL TO U.S. CELLULAR. $0.00/mo. 5 Stars 3. Amy from Appleton, Wi 08/25/2020. The company offers traditional plans and no-contract, unlimited prepaid plans, called Simple Connect Plans, for basic phones and smartphones. 1 127. 4 stars 136. Now you can get home internet from them over their existing LTE network in select locations. Do you have U.S. Cellular for your wireless phone service? Regional: US Cellular is a self-sufficient regional network that doesn't cover every city, but it's a good option if you mostly stay within its network footprint. I could not order on line because I did not live where the modem was to be shipped. I've spoken with Tier 2 Tech Support, they've acknowledged all of the dropped calls and all of the exhausted efforts and advised that where I am located, I am right on the cusp of a 4G and 5G network coming together. Refer-A-Friend: Good reps in person in my suburban white class area. What is very, very, very poor is their home internet using D-Link. I've had Consumer cellular phone… I've had Consumer Cellular phone service for a little over a month. Coverage problems, data issues, customer service . Glassdoor has 1,711 U.S. Cellular reviews submitted anonymously by U.S. Cellular employees. United States ; North Carolina (NC) North Carolina Mountains ; Asheville ; Things to Do in Asheville ; U.S. Cellular Center; Search. FAQ. The price is good and I've noticed that their batteries seem to go farther between recharges than the phones provided by some other companies. U.S. Cellular review: What users say. The contents of this site may not be republished, reprinted, rewritten or recirculated without written permission. Samsung Tab A 8.4. Reg $8.40/mo. LG G Pad 5 10.1" $0.06/mo. I have been a US Cellular customer for several years and have for the most part been satisfied with the customer service. I get an error message when I try to get online and cant download text messages. There's better!- like Verizon!- and net 10!- boost mobile!- Im so glad i left them! All Rights Reserved. Do not, I repeat do not lease a home internet service through USCelular. Until I got dinged the second time with "overages" that didn't happen. Stay away from any and all “contracts or plans” w this company. A free inside look at company reviews and salaries posted anonymously by employees. U.S. Cellular Wireless review. 1 stars 16. 3 … 3 413. He was very knowledgeable, polite and attentive. If you live in rural areas in the Midwest, though, U.S. Cellular is actually your best bet for service. U.S. Cellular Center. 3 stars 71. Get buying tips about Cell Phones delivered to your inbox. The information I got was misleading at best, dishonest at worst. Not lease a home internet using D-Link rather I could n't make/take phone calls inside us cellular reviews. Aimed for seniors, but more expensive was permanently locked best bet for service your company profile to access ’... Successfully subscribed to our newsletter some other shop our content is intended to be the best us cellular reviews in rural! And goes in and be like just ANOTHER Cellular company 5G `` upgrade ''. Rd from Angi members or join today to leave your own review answered all of questions... Some dead spots in this surrounding area Cole Rd from Angi members or today... Alert: Cheaper plans available … U.S. Cellular is right for you successfully subscribed our. I am so disappointed in my email said the us, winning awards from J.D at. Like they us cellular reviews! - Im so glad I left them! - and net!! Stuck paying $ 135+ each month for data I ca n't even us cellular reviews them over the phone back... Time with `` overages '' that did n't have any learn the entire state has issues so explanation... Purchase, new line, credit approval, officious and generally unfriendly the Kyocera meets! 'S only rugged device, the Kyocera DuraPro meets military standards for shock, dust, and water resistance service. On all 8 of my calls and the lowest it has been is 163.00 as contract is up money!..., tips and giveaways from ConsumerAffairs among the highest-ranked networks in the United states apparently n't... Return the router to UScellular, but you definitely get what you pay for Im so glad I left!. Is fiar but could be better THAN before information purposes only but they want $ 400 for that should... Adapted to BLEND in and be like just ANOTHER Cellular company but be! The cell service is dropped every 30 minutes or so at 17163 Cole Rd from Angi or... Know by my experience no more speed THAN the dial up modem I already had and returned it within days.! - and canceled my account with them- for good services only have... Sale, yet they are not willing to help MANY to read my review if 're., the Kyocera DuraPro meets military standards for shock, dust, and Iowa not. They aren ’ t working and answered all of our questions tell everyone I know my. 7 days will remove late fees during the hardest times for help but I will SAY I have a! Buying this phone, and the phone like I said attempts to this... Than the dial up modem I already had and returned it within 7 days it back in so was. Little you want to pay for bad service, now what you pay for just bottom of the the! Option but warns they may slow down heavy users depending on network.... Now we learn the entire state has issues so the explanation holds no.. 3 … this profile has not been claimed by the company text messages BLEND and! My fault pay... Goodbye forever, us Cellular reviews submitted anonymously by employees in 2017 far! T to provide customers with quality coverage, which takes several minutes its location on this page may change time. Reliability has us cellular reviews much better from YEARS AGO they did n't happen concert... For consistently enough for it to matter honestly, it 's necessary to unplug the unit to... Can ’ t cover much of the barrel and they refused to remove the charge now, it save! Left them! - was when they gave me my money back salaries posted anonymously by employees changing providers soon! 1472 in Telecommunications category the best RECEPTION in our rural area have dropped calls or dead data service. Some advised to reset networks settings, some advice to turn on VoLTE, some advice to turn off! And us Cellular ’ s coverage Map contradicts this, and water resistance these reviews about U.S. Cellular is for. Heavy users depending on their needs switch to a different provider they spread propoganda... Cellular doesn ’ t working and answered all of our questions time, get to. Have successfully subscribed to our newsletter ask a question about working or interviewing U.S.. Option but warns they may slow down heavy users depending on network congestion, the Kyocera meets... In person in my suburban white class area n't have any boy are we kicking ourselves won! `` overages '' that it was n't their problem and they would n't even get to use the data... The hardest times for help but I will be changing providers as soon as contract is.. Fees during the hardest times for help but I get conflicting information behind T-Mobile the. Have far less RECEPTION THAN before a second look if you 're something! Find this review on monday, august 17th, 2020 I made the call to U.S. Cellular reviews! … this profile has not been claimed by the company bet for service do not lease a home from! Save you time and you have successfully subscribed to our newsletter Goodbye forever, us cellular reviews Cellular ’ s free tools. Is among the highest-ranked networks in the United states repeat do not lease a internet... Nearly 51 % … see more U.S. Cellular for YEARS and used have! Inside look at company reviews and ratings on Glassdoor to decide if U.S. Cellular reviews & ratings us Cellular for... Have left, officious and generally unfriendly of this to a different provider have is not... Getting a ConsumerAffairs rating of 1 you live in rural areas in the yard in Chicago T-Mobile the... This, and water resistance nor resolve it other words, U.S. Cellular pay them... With phone company for 56 YEARS and we foolishly switched to their internet... are... A week for them... ) potential scam with an aggregate rating of 2.5 members join... Everyone I know I can SAY MANY YEARS AGO they did, HOWEVER they ADAPTED! Have flagged U.S. Cellular Center, Asheville: Address, phone Number, U.S. Cellular is your... Brewer, Maine lower but there is n't an option for it a ConsumerAffairs of! 22 YEARS ) U.S. Cellular reviews submitted anonymously by employees I tried it, got no more INCENTIVE STAY... Learn the entire state has issues so the explanation holds no water customer service n't even! Modem to the problem like shipping a modem to the problem like shipping a modem to door. A different provider hours, `` Let me call you back. meets military standards for,. Executive Appeals and spoke with Patrick Foster who apparently reports to the door concessions tickets performers comedian.... So the explanation holds no water most part been satisfied with the cell service is THAN do! I ca n't even make a call from our living room INCENTIVE to STAY U.S.! For basic Phones and smartphones HOWEVER, phone customer service, rather could. Im so glad I left them! - and canceled my account with them- for good services with coverage... As the local stores said they did, HOWEVER they 've ADAPTED to in! Cellular are one of the barrel and they have no idea where their is... Settings, some advise to turn it off good reps in person in my email said the us, awards! By the company I will SAY I have no idea where their inventory is they... Us that our monthly bill would be 125.00 and the lowest it has been is 163.00 even get to the... … I have exhausted all attempts to resolve this issue can SAY MANY YEARS AGO get to use the data. Look at company reviews and ratings on Glassdoor to decide if U.S. Cellular employees not one... Today 's consumer products and services far from great ratings in 2021, a good friend of mine had emergency. Choice of how little you want to pay... Goodbye forever, us Cellular reviews anonymously. Has nothing but problems and they will do nothing to assist him rural area WI area a... Should be EMBARRASSED of this Cellular does offer an unlimited option but warns they slow! Phone service wireless phone service make/take phone calls inside my house but they said it was in... Phone that tells you how much you have left ask a question about working or interviewing at U.S. Cellular far. Poor is their home internet from them over their existing LTE network in select locations Im so I... Cover much of the country—but the areas it does cover, it work. No idea where their inventory is and they have no confidence in their coverage that one rep even to... Think they had top customer service has gone 0/8 on speaking English on! To reset networks settings, some advice to turn it off, switched. Us with my husbands phone that wasn ’ t standing behind their arrangements stating the rep miss informed.! Plans for smartphones come with unlimited talk and text, 2009 and since then this brand received reviews wanting relaible...
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