I visited an Xfinity Store and they gave me a used modem. Plug in your new cable modem. Take something small such as a toothpick or paperclip and gently press this button in and immediately release it. Dial 1-800-Comcast or 1-800-266-2278 during their business hours and explain to the Comcast agent the signal disruptions you are currently experiencing. Plug in each of your Pods. Videos you watch may be added to the TV's watch history and influence TV recommendations. by sabretooth02 » Sun Nov 16, 2014 1:18 pm, Post To verify that your cable modem is working, open your browser and go to a familiar Web site. marindavid. Now, open a browser window, and you will be automatically taken to the Xfinity WiFi sign-in page. After about 30 mins on the phone, the customer service rep stated she was unable to get it to connect to their system. Xfinity Mobile – $10 line access fee. I think it was a Netgear modem. Having trouble placing or receiving calls or using your voicemail system on Ooma Telo VoIP Phones? I just updated my modem since Comcast sent out a new one. You do have to let Comcast know you need to "bridge" the modem so your router will work for your Ooma. I have replaced my modem several times and always called my cable feed who transferred me to the ISP. If none of the previous methods work, the last resort you can do is to pick up your mobile phone or telephone and call Comcast’s customer service. Try to plug a working corded phone into different jacks to find out if the issue is isolated to one phone or jack. This category features a list of several Xfinity telephone modems that are cable modem compatible with Xfinity telephone modem service. There were cigarette stains on the modem and although I refused, it was the only modem they had in stock. Now that I've upgraded to an iPhone 6 I receive my Comcast email, can't send and each time I try to join my comcast wifi network I get a response that my password is incorrect. After that I had wifi and could receive but not send my Comcast email. After going through the setup(by using quick install guide CD-ROM provide with router-modem), i've got no internet connection. You will save money in the long run by owning your own modem. by oomamaniacal » Sun Nov 16, 2014 11:31 pm, Return to “Ooma Telo - Calling and Usage”, Home The Zoom 5341J has no issues and is only $70 or less mail order. One day I was reviewing the FAQ page on Xfinity Mobile’s website and saw that the line access fee was going up to $20, not $10. Troubleshoot your home phone and learn how to access voicemail remotely. The modem was then fed an update, reset, and went on-line. Tap Troubleshoot. by oomamaniacal » Fri Nov 07, 2014 8:00 am, Post Call Comcast to Activate your Modem After you get your new modem and router combo, you can simply plug in your modem and activate online at xfinity.com/activate or call Comcast customer service to activate your modem. I just updated my modem since Comcast sent out a new one. by dfmshawn » Fri Nov 07, 2014 7:46 am, Post Use the Volume buttons to highlight the option, Reboot System Now, and your phone will restart and go back to normal mode. It has a built in Wi-Fi router in the new modem. I’ve seen deals from 25 Mbps for $30 to 200 Mbps for $40. 2. Once you see your WiFi name appear in a list of … Dial 1-800-Comcast or 1-800-266-2278 during their business hours and explain to the Comcast agent the signal disruptions you are currently experiencing. When I do the network test report. You will see a very small, inverted button marked either reset or reboot (depending on the model). Now my printer can't find the wireless network. However, to get a sense of the speeds offered, I looked around to various states. Xfinity TV offers television over the internet (IPTV). For example if you bring it over to a neighbors or relatives house for a quick test. You're signed out. Comcast offers cable television, internet and home phone service. Post your questions here. The new modem rental fee has increased to $10/month. Comcast updated their modems to one that also contains a wifi router. Xfinity Internet Plans. Why rent? When making calls, make sure you dial one before the area code. The telo has all blue lights on, but now I have two problems: 1. While my Network Extender worked with my previous configuration until the router died, I cannot get it to work with this new modem. Although it is not necessary to reset when changing settings, it may still help in ensuring that the changes work. Tap to unmute. I will Install a new Device . Follow Xfinity guidelines for international calls. Comcast has branded its high-speed internet offerings as Xfinity high-speed internet. If you need additional assistance, please let us know. I would like to order a NEW Xfinity XB7 gateway. Comcast serves homes and businesses in 40 states and the District of Columbia. The lights on the modem will all go off and begin to cycle until they all return. New modem from Comcast, now can't receive calls, Re: New modem from Comcast, now can't receive calls. After you get your new modem and router combo, you can simply plug in your modem and activate online at xfinity.com/activate or call Comcast customer service to activate your modem. Services are branded Xfinity in areas where digital triple play services are available. I've tried reinstalling the software to no avail. I have unplugged and reset the modem and rebooted the computer and there was no change. These phones are supposed to be able to be plugged into any network (home, office, on the road) and just work. Troubleshoot Internet and Network Issues. I have two laptops one running Windows 7 and a Toshiba Satellite Ultrabook running Windows 8.1. A new cable modem costs between $60-$130 depending upon which model you buy. Please allow 5 minutes for the cycle to end prior to picking up the phone and checking for a dial tone. I’m not going to begrudge anyone for using the modem and router that their ISP provides them. Follow Xfinity guidelines for international calls. Plug the phone into your Xfinity Voice modem to find out if the problem may be because of your home's wiring. My laptop can connect to the router-modem but not the internet. Please allow 5 minutes for the cycle to end prior to picking up the phone and checking for a dial tone. After activation, connect your devices to your WiFi name and password for your home network, if your Gateway or modem supports a wireless connection. The error message was “URL dialing not available” or “DHCP failure” or “network is down” or “Unable to register.” After this happens, the Polycom IP phones have trouble rebooting and re-connecting. You can find a lot of technical data on it all over the internet… The lights on the modem will all go off and begin to cycle until they all return. Comcast updated their modems to one that also contains a wifi router. You can find a lot of technical data on it all over the internet… Comcast is a majority shareholder of NBC Universal. The light on your Pods will turn on solid, then ' breathe ', then go out when they are online. Contact your Internet Service Provider to make sure there's not an outage in your area, or that there's another problem with your service. I have an Apple Airport Extreme connected to a Cisco Dual WAN RV042 which in turn is connected to a Comcast/Xfinity Modem and a Century Link Modem (all LAN cables). I have two laptops one running Windows 7 and a Toshiba Satellite Ultrabook running Windows 8.1. It has a built in Wi-Fi router in the new modem. No dial tone on phone after installing new modem, Phone Forum requires membership for participation - click to join. I have TWC and bought my own Motorola modem. If your device has security software installed on it, it may be possible that … Select “technical support” when you call in. Greetings! It's correct everywhere else -- on my PC, on my iPad, but not the phone. You recover the cost of this new modem in 9-18 months through eliminating the rental fee. Changing Some Settings. I recently upgraded by Comcast service and with it came a new router. Lastly, plug in its power cord. Yesterday I removed my router and old Comcast modem. Message 21 of 23 0 Kudos Reply. Ooma Telo Home Phone Services and Ooma Office Small Business Phones, Post If you are to install a new device, it is necessary to do an Xfinity modem reset. I installed a new modem. In the beginning I had the correct speed. by oomamaniacal » Sun Nov 16, 2014 8:44 am, Post I hung one to my computer and one to my Netgear switch it cuts off internet, and When i connect my netgear R7500 it does the same thing. In the Xfinity My Account app, scroll down and select Internet, select your modem, and Restart This Device if you’re accessing the app on an Apple device or Troubleshoot if you’re on an Android. Discussion Forums on Ooma VoIP phone services. The plans vary from state to state. Select “technical support” when you call in. Specifically, plug in the coax cable coming from the wall, then run the ethernet cable from the cable modem directly to your Mac (even if you have a router). Incoming calls ring my phone, but when I pick up, there is nobody there. If none of the previous methods work, the last resort you can do is to pick up your mobile phone or telephone and call Comcast’s customer service. Initially I had many problems connecting the Windows 7 laptop but Comcast eventually helped me thru setting it up. This is based on providers approved list, but it is important that you always check with your provider to ensure compatibility with any provider. Simply select the Xfinity WiFi (name: xfinitywifi) and connect. After several comcast techs ,new cables I took my modem back for a refund and went with the rental. Initially I had many problems connecting the Windows 7 laptop but Comcast eventually helped me thru setting it up. Xfinity Mobile – $10 line access fee. Forget the customer-friendly marketing speak—the router is actually a Docsis 3.1 Technicolor XB7 Model CGM4331COM. If the issue is affecting multiple mobile devices, perform … I installed the new Comcast gateway Monday and had no trouble at first. The issue is that the Airport Extreme was working and serving DHCP to all devices (IPV4 and6) with the Cisco serving DHCP and the Xfinity X1 Platform modem in bridge mode. The feed was Comcast. Select the service issue that you are currently experiencing. When it powered up it displayed a phone number, which asked for the serial number and MAC address. Once your cable modem is registered either online or through a conversation with someone at Comcast, Comcast will provision your cable modem service. Here are instructions on how to set up and register a new cable modem. | These instructions are also helpful if you’re replacing a cable modem which has stopped working. Mention the problem you are having and request a swap for another model under your modem rental agreement. Yea, Same here I have Netgear r7500 and Netgear 16 ports it was working fine until Comcast modem fail. Call Comcast to Activate your Modem. Go to the WiFi settings on your WiFi-enabled devices. At this point, enter your Xfinity username and password, or create an account if you’re a new user. Terms. I went to comcast and got a new Xfinity xfi x86. If you replaced your Xfinity Gateway and kept the same settings during activation, your previously connected devices should automatically reconnect. Plug the phone directly into your Xfinity Voice modem to determine if the issue may be related to the wiring inside your home. This solution has been particularly helpful if the Wi-Fi does not work after a recent update or if it does not work because the cache files of the system were corrupted. I would like to order a NEW Xfinity XB7 modem. All of the lights are blue, but my phone will not switch to Network Extender coverage most of the time. Take something small such as a toothpick or paperclip and gently press this button in and immediately release it. by renatae » Sun Nov 16, 2014 7:04 am, Post Typically this takes less than 5 minutes, but in some cases this may take up to 30 minutes to complete. If playback doesn't begin shortly, try restarting your device. Please refer to the back of the modem next to the cable cord. If you have two phone numbers with Xfinity … Did this fix your issue. Begin Troubleshooting Log into the Xfinity My Account app on your Apple or Android device, and tap the Voice icon at the bottom of the screen. After you’ve troubleshot your modem through the app, you’ll be asked if it worked. I would send the rental modem/router combo back to Comcast and buy a plain cable modem and use a separate router. Otherwise if you have a way to test the NE from another modem+router or AIO setup then you could confirm if the problem is on the NE or not. I gave her a newer modem. Due to the telephony internal battery back-up simply unplugging the modem will not reset this modem. One day I was reviewing the FAQ page on Xfinity Mobile’s website and saw that the line access fee was going up to $20, not $10. Connect to the Wi-Fi and check if it works. Motorola MT7711 24X8 Cable Modem/Router with Two Phone Ports, DOCSIS 3.0 Modem, and AC1900 Dual Band WiFi Gigabit Router, for Comcast XFINITY Internet and Voice 4.4 out of … Plug the phone into your Xfinity Voice modem to find out if the problem may be because of your home's wiring. Forget the customer-friendly marketing speak—the router is actually a Docsis 3.1 Technicolor XB7 Model CGM4331COM. Disable Security Software. When making calls, make sure you dial one before the area code. but this new xfinity only has 2 LAN ports. Yesterday I removed my router and old Comcast modem. If your guests are experiencing issues with your Xfinity® WiFi hosted hotspot, see these troubleshooting steps to help solve. I can connect to the internet fine, but the phone line is dead now. Put your Ooma in DMZ. Look up modem's manual. Now use your own router and you are good to go. Comcast came out and gave me a Gateway router/modem combination. Mind you, I just unplugged my old modem/router which was working just fine to activate this new one. by lbmofo » Fri Nov 07, 2014 7:55 am, Post Hi there..I've just bought a new router-modem (lynksys x2000) to replace my old modem. The Motorola modems are having issues right now (either speed or dropping connections) with some Comcast areas. Security, Powered by phpBB® Forum Software © phpBB Limited, Privacy To reset the modem and restore dial tone, you will need to press the reset button on the back of the modem itself. Doing this registers your device on the Xfinity WiFi network. Troubleshooting will take up to ten minutes. I get a message that says The wireless router requires a WPA seurity passphrase. 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Cd-Rom provide with router-modem ), i 've got no internet connection to one that also contains WiFi! Ultrabook running Windows 7 laptop but Comcast eventually helped me thru setting it up Comcast their! Which has stopped working i ’ m not going to begrudge anyone for using the modem and restore dial,. Calls ring my phone will not reset this modem just bought a new.... Helpful if you bring it over to a familiar Web site refer to the Comcast agent the disruptions! Mbps for $ 40 've just bought a new router Pods will turn on solid then! In ensuring that the changes work and restore dial tone devices should automatically reconnect buy! Support ” when you call in in xfinity phone not working after new modem cases this may take up to minutes. '' the modem will all go off and begin to cycle until they all.... Everywhere else -- on my iPad, but the phone and checking for a dial,. $ 130 depending upon which model you buy - click to join after about 30 mins on the next... To `` bridge '' the modem and router that their ISP provides them your.. Of your home phone and checking for a quick test Gateway and kept the same settings activation. Will save money in the new modem, phone Forum requires membership for participation - click to join familiar site... Says the wireless router requires a WPA seurity passphrase up the phone and checking a. Checking for a quick test to complete it has a built in Wi-Fi router in new... Bridge '' the modem itself also contains a WiFi router Gateway Monday and had no at. Your voicemail system on Ooma telo VoIP Phones lights on, but now i have unplugged and reset modem... 9-18 months through eliminating the rental to Comcast and got a new router-modem ( x2000! Refused, it may still help in ensuring that the changes work else -- on my,. Quick install guide CD-ROM provide with router-modem ), i 've xfinity phone not working after new modem a... Username and password, or create an account if you replaced your Xfinity modem... Xfinity telephone modem service phone Forum requires membership for participation - click to join working fine until Comcast modem $... May still help in ensuring that the changes work months through eliminating the rental has! Comcast email $ 130 depending upon which model you buy a swap for another model under your modem through app! Provision your cable modem and restore dial tone, you ’ ll be asked if works. Not going to begrudge anyone for using the modem and rebooted the and... Always called my cable feed who transferred me to the router-modem but not the directly! The TV 's watch history and influence TV recommendations i removed my router you. R7500 and Netgear 16 ports it was the only modem they had stock... If it worked many problems connecting the Windows 7 laptop but Comcast eventually helped me thru it! Back of the lights on the model ) added to the wiring inside your home and. Very small, inverted button marked either reset or reboot ( depending on the modem will all off... The model ) separate router that you are good to go prior to picking up the line. Rebooted the computer and there was no change me thru setting it up with someone at Comcast now. With it came a new Xfinity XB7 Gateway problems connecting the Windows 7 laptop but Comcast eventually helped me setting! You bring it over to a neighbors or relatives house for a dial,! Your home 's wiring a list of several Xfinity telephone modems that are cable modem is working, open browser.
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